Our team is made up of licensed Doctors of Veterinary Medicine, Registered Veterinary Technicians, Park Rangers and Groomers.
The Neighbourhood Pet Clinic team is comprised of a variety of roles, all tied together by our duty as animal health advocates. We believe in treating every animal as an individual, with the same respect, kindness, and caring that we extend to each other.
We acknowledge that our clients share our community, and consider them our “neighbours”. The animals that share our neighbours’ lives are more than just pets, they are truly “furry family members”. Our clinics are centred around the concepts of comfort and convenience and our efforts are guided by these principles.
We believe in helping your pet form a positive association with our facilities, to help reduce stress at every future visit. Normally, we encourage our neighbours to drop by with your furry family member for a treat and a tour, however, to reduce the spread of COVID-19, our doors currently remain locked throughout the day. Instead, we ask you to reach out to our team. We’d be happy to make arrangements for a virtual tour and explain all the other ways that we’re working behind-the-scenes to reduce your pet’s stress at each visit.
If you’d like to arrange a time to meet us, or are interested in applying to become a member of the Neighbourhood Pet Clinic team, please send us a message and we’d be happy to provide more information.
A veterinarian is a doctor of veterinary medicine (DVM) who has trained at a university for at least six years and is licensed to provide medical and surgical care for animals. Our DVMs’ expertise qualifies them to perform examinations, surgery, dentistry, and vaccinations, to use specialized diagnostic techniques, and to give advice on nutrition, behaviour, and more. They are passionate about animal health as well as working with people to find solutions to their furry family member’s needs.
We are proud of the experience that our talented veterinarians bring to our team. Dr. Alec Martin has been leading the veterinary team since our Westmount clinic opened in 2008. Since then, we have added many new members, including the addition of our fifth DVM to our growing team in July of 2020.
Our Veterinary Technicians
Veterinary technicians use their medical knowledge and clinical expertise to provide a very wide range of nursing care to their patients under the advice of a veterinarian. In Ontario, those who complete their studies at an accredited college, pass a licensing exam and do ongoing annual certifications are considered to be Registered Veterinary Technicians (or RVTs).
Our team couldn’t operate without the efforts of our five full-time and several part-time technicians. Their list of duties would be almost too long to list – from phlebotomist to anesthetists, from X-ray technologist to dental hygienist, and beyond. They are extensively trained in diagnostic laboratory testing, nutrition management, disease prevention, surgical assistance, as well as routine, intensive, and emergency care of animals.
Our neighbours can generally expect to find the same two full-time faces at each location, where those technicians are “anchored”. Our fifth technician rotates between locations to provide additional support and availability, with several part-time technicians lending their expertise when needed as well.
Our Park Rangers
We call this position a “Park Ranger” because we recognize that “reception” does not fully encompass all the roles that these valuable team members play. For more insight into the unique name of this role, you’ll have to visit one of our clinics!
Our Park Rangers all come from different professional backgrounds. Some started in our clinics as co-op students, others have education in veterinary office administration, and others come from transferable customer service roles. While our Park Rangers specialize in customer service, they also assist in patient care and housekeeping duties. They play a key supportive role in ensuring that the clinics function smoothly and that all of our neighbours and their furry family members have a comfortable and convenient experience.
We have two full-time Park Rangers per location, with a team of part-time individuals who provide support between both clinics.
Our Westmount groomer has been with us since 2012 and our groomer at North London has been providing her grooming services with us since early 2018. These individuals specialize in dog grooming and are trained in proper hygiene and techniques, so you know that every bubble bath, blowout, and trim help your furry family member look good and feel even better.
We’re also happy to offer grooming services with pet shuttle, so you don’t even have to leave your house to enjoy the benefits of grooming! Our delivery driver will pick up your pup, bring them to the groomer, and return them squeaky clean.
The many services our delivery driver provides are key parts of what sets us our clinics apart! When we first expanded to include a van, the team initially shared the duties. It wasn’t long before we realized we needed a full-time delivery specialist. Our dedicated delivery driver joined our team in early 2019 and has since perfected the role!
He will be the friendly face to pick you and/or your furry family member up for an appointment (and will navigate London traffic, so you don’t have to!) He can also ensure your products and prescriptions are delivered to your door for free or can even set you up for our Product Subscription Service, where your preferred items are regularly ordered and delivered according to a chosen schedule.
When COVID-19 allows our at-home services to resume, our delivery driver will also accompany and assist our veterinary technicians with at-home nail trims, anal gland expressions, and more. He truly is a jack of all trades, and we are happy to have him as part of our team!
We are fortunate to have many individuals working behind-the-scenes. You may not even notice our team of support staff, but their efforts ensure that every experience with our clinics goes as smoothly as possible.
The individuals in this group have varied specialized responsibilities, such as directing business operations, conducting marketing efforts, writing and mailing birthday cards, managing automatic transactions, conducting communications, cleaning the clinic and managing inventory.
They have varied backgrounds, but most either started in another role within the clinic before growing into their specialized department or are cross-trained and provide help in other areas as needed.
We are also proud to offer co-op experiences to high school students and are grateful for the help they provide. We have seen many co-op students apply as park rangers, or go on to become veterinary technicians and veterinarians. This is so rewarding and we hope to welcome them back as part of our team someday!
If you’d like to arrange a tour of our facilities or a meeting with someone in any of the above roles, please contact us. We are also happy to provide more information to anyone interested in joining the Neighbourhood Pet Clinic team!
Request an appointment online!
We are happy to book an appointment for you. You can request an appointment online in minutes by clicking the button below. If this is an urgent situation, please call us directly at 519-649-0080.