At Neighbourhood Pet Clinic, safety is our top priority. While we are so excited to allow visitors into our building again, precautions must be taken to ensure everyone’s safety. We ask that all visitors check-in with the team member at the front door upon arrival, who will direct you accordingly.
Please note that we will start by allowing one person in the exam room for medical appointments. Our park will be open to a small number of visitors as necessary, however, we encourage anyone who is able to take advantage of curbside service for treatment appointments, grooms, and product pick up. Please read below for more information on the protocols related to your appointment type.
We encourage you to check this page for the most up-to-date information regarding our COVID-19 protocols. Please don’t hesitate to contact us if you have any questions.
Last updated July 16th, 2021.
Medical Exams (Curbside or Inside)
Please check in with the team member at the front door upon arrival. When the medical team is ready for your furry family member, one person may accompany them directly into the exam room. This person must be properly masked for the duration of their visit. They must also sanitize their hands and pass a COVID-19 screening form before entry.
Our exam rooms are quite small, enclosed spaces. To increase safety for our visitors and our team, we have installed air purifiers that emit 100% natural, air-based solutions that work to completely disinfect hard and soft surfaces.
We will continue to offer curbside exams to accommodate those who cannot wear a mask or as an option for anyone who is more comfortable remaining outside for their furry family member’s appointment. Ask our team about video streaming options so that you can participate in the exam virtually from the parking lot (or even from the comfort and convenience of home).
Note: All individuals must notify us PRIOR to your appointment if you have traveled recently, are feeling ill, or have been in contact with any individuals who are COVID-positive or are experiencing symptoms of COVID-19. Arrangements will be made for these circumstances.
Please check in with the team member at the front door upon arrival. We encourage all grooming appointments to take place as curbside visits. We will swap out any leashes to reduce shared surfaces and call you when your furry family member is ready to be picked up.
Product Pickup (Curbside)
We encourage all product pick-ups to take place as curbside visits. Our front park will be open to a small number of visitors. However, we ask that you call-in your order ahead of time or submit a Product Request / Prescription Request through our website to ensure your product is ready when you arrive. When you come to pick up your item, please follow the signs for product pick up and a team member will assist you. Also note that for your convenience, we also offer free delivery on all product orders within the City of London as well as automatic reorder of your recurring products when you sign up for our Product Subscription Service.
Delivery and Shuttle (Pets Only)
To support safe social distancing, as always, we will continue to offer free delivery on all food, treats, prescriptions, and products. Don’t forget that we can also automatically reorder your recurring products with our Product Subscription Service, so you never run out of food, medication, or cat litter.
We have had to suspend all in-home services in light of the pandemic. For more information, see our Mobile Services page.
However, we know that the need for accessible veterinary care doesn’t stop during a pandemic. While we cannot provide transportation to humans at this time, our pet shuttle is still fully operational! We can bring your furry family member to their exam, and thanks to our video streaming technology, you can participate in their visit from the comfort of home, just like you would if you were here with us!
We’re here for the pets of London, Ontario.
Have a question? Ready to come to see us? We have two locations to make things more convenient for you. Our contact information is below. You can also request an appointment online by clicking a “Request Appointment” button on this page. We are proudly Canadian!
Request an appointment online!
We are happy to book an appointment for you. You can request an appointment online in minutes by clicking the button below. If this is an urgent situation, please call us directly at 519-649-0080.