Our team of veterinarians are at the heart of the care we provide. With diverse backgrounds and experiences, this team of doctors brings a wide range of professional and personal expertise to each case. With special interests ranging from radiology to emergency medicine, dentistry, surgery, feline-centric care, and more, our veterinarians foster an environment of collaboration, giving each family access to a wider range of care options for their furry family member.

In our team, our veterinarians take on many unique roles within this scope, including remote and part-time positions. In all cases, they are passionate about animal health as well as working with people to find solutions to their furry family member’s needs. We are proud of the experience that our talented veterinarians bring to our team.

Veterinary technicians use their medical knowledge and clinical expertise to provide a very wide range of nursing care to their patients under the delegation of a veterinarian. In Ontario, those who complete their studies at an accredited college, pass a licensing exam, and do ongoing annual certifications are considered to be Registered Veterinary Technicians (or RVTs).

Our team couldn’t operate without their efforts. Their list of duties would be almost too long to list – from phlebotomist to anesthetists, from X-ray technologist to dental hygienist, and beyond. They are extensively trained in diagnostic laboratory testing, nutrition management, disease prevention, surgical assistance, as well as routine, intensive, and emergency care of animals.

We would all be lost without our Veterinary Technicians using their technical skills to bring treatment plans to life, their big hearts to nurse patients back to health, and their incredible teamwork to move us all forward!

The individuals in these roles provide flexible, supportive care to the medical team. Their knowledge of patient care, treatments and diagnostics, medical prep and terminology, and the flow of the clinic helps every visit go a little more smoothly.

Our Veterinary Assistants help keep our clinics running on time and bring a smile to the faces of everyone they meet!

We call this position a “Park Ranger” because we recognize that “reception” does not fully encompass all the roles that these valuable team members play. For more insight into the unique name of this role, you’ll have to visit one of our clinics!

Our Park Rangers all come from different professional backgrounds. Some started in our clinics as co-op students, others have post-secondary education in veterinary office administration, and others come from transferable customer service roles. While our Park Rangers specialize in customer service, they also assist in patient care and housekeeping duties. They play a key supportive role in ensuring that the clinics function smoothly and that all of our neighbours and their furry family members have a comfortable and convenient experience.

In addition to our full-time Park Ranger team, we also have a team of part-time Park Rangers providing additional support. These unique part-time positions have allowed many students to gain after-school industry experience before going on to pursue a career in veterinary medicine!

We are extremely thankful for all our Park Rangers. Whenever the rest of the team has to cover for them so that they can go off-site for a meeting or an appreciation lunch, we realize just how much the clinic would fall apart without them! 

In many ways, our delivery driver is the glue that holds our clinics together! When we first expanded to include a van, the team initially shared the duties. It wasn’t long before we realized we needed a full-time delivery specialist. Our dedicated delivery driver joined our team in early 2019 and has since perfected the role!

He will be the friendly face to pick you and/or your furry family member up for an appointment (and will navigate London traffic, so you don’t have to!) He can also ensure your products and prescriptions are delivered to your door for free or can even set you up for our Product Subscription Service, where your preferred items are regularly ordered and delivered according to a chosen schedule… But most importantly, he goes to Costco and brings us snacks, which he delivers with a joke and a smile!

He truly is a jack of all trades, and we are happy to have him as part of our team.

We are fortunate to have many individuals working behind-the-scenes. You may not even notice our team of support staff, but their efforts ensure that every experience with our clinics goes as smoothly as possible.

The individuals in this group have varied specialized responsibilities, such as directing business operations, conducting marketing efforts, writing and mailing birthday cards, cleaning the clinic, managing inventory, and fostering a positive experience across all locations.

They have varied backgrounds, but most either started in another role within the clinic before growing into their specialized department or are cross-trained and provide help in other areas as needed.

We are also proud to offer co-op experiences to high school students and are grateful for the help they provide. We have seen many co-op students apply as park rangers, or go on to become veterinary technicians and veterinarians. This is so rewarding and we hope to welcome them back as part of our team someday!