Have a question? We’re here to help!
Neighbourhood Pet Clinic’s team of veterinary specialists are here to answer any question you may have regarding any of our veterinary services and offerings.
Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
Why is my veterinarian referring my pet to a specialist?
We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial.
Our veterinarians make every effort to stay current and skilled in many aspects of animal health. However, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. And specialty clinics and university-affiliated referral centres have specialized equipment to perform procedures that are not routinely undertaken by general practitioners.
Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.
Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
What are your vaccination requirements for boarding?
We require dogs that are staying for the day to be vaccinated against rabies, distemper, adenovirus, parainfluenza, parvovirus, and we highly recommend Bordetella (kennel cough) as well.
Do you perform at-home euthanasia?
We are able to visit you and your furry family member at home through our mobile veterinary service.
I’ve decided it’s time to let my pet go, but he/she is uncomfortable and can’t move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?
Yes, our mobile veterinary service brings medical care to the comfort of your own home.
If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
During the procedure, a veterinary technician’s only role is to continually assess your pet’s heart and respiratory rate, blood pressure, and other vital signs to help prevent any anesthetic risk using our monitoring equipment.
We also provide appropriate pain medication during recovery and when they go home, making the procedure easier for them.
I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation.
If your pet gets sick outside our normal hours, take your pet immediately to the London Regional Veterinary Emergency and Referral Hospital. They are open 24 hours a day, 365 days a year and can be reached by calling 519‑432‑3300.
I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?
Don’t panic, but call us right away. If it is outside of our normal business hours, leave a message, and one of our veterinarians will return your call quickly. If your pet is not showing any adverse symptoms, you can also call the ASPCA Animal Poison Control Center at 888-426-4435. You may be charged a consultation fee.
I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
Why do you check my dog’s weight every time he/she comes in for a visit?
I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?
My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
There is often a lot going on at our hospital. Combine that with the unfamiliar surroundings and new animals, and any pet — even one that is well trained — might become uneasy or excited. We want you and your pet to have as pleasant an experience as possible every time you visit our hospital, so we ask all our clients to respect our policy.
I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?
Call us at 519-649-0080. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the solution to cure or manage a pet’s condition. Please let us know if something we recommended or prescribed isn’t helping. We want to work with you to find the right answers for your pet.
Is it OK to call with questions about my pet’s health?
Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call us at 519-649-0080 or stop by anytime.
My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
Do you offer any payment plans?
We recommend that you include the cost of veterinary care in your annual expenses. However, we understand that this sometimes isn’t possible. If you contact us ahead of time, we can help you determine ways to keep costs down and stay within your budget. For instance, some preventive veterinary care can be spread out over several visits. Your veterinarian will work with you to come up with a cost-effective plan to keep your pet current on vaccinations and other necessary services.
We do accept major credit cards, as well as veterinary insurance plans, which can help cover many routine and emergency services.
What forms of payment do you accept?
What’s the best way to schedule an appointment?
Where is your clinic located?
As your Neighbourhood Pet Clinic in London, Ontario, we can be found at two convenient locations:
Westmount Neighbourhood Pet Clinic
851 Wonderland Road South
London, Ontario N6K 4T2
North London Neighbourhood Pet Clinic
746 Waterloo Street
London, Ontario N6A 3W3
City of London
(Available during Clinic Hours)
Please call 519-649-0080 to schedule an appointment.
What do I do in the case of an emergency and your clinic isn’t open?
In an emergency, please call the London Regional Veterinary Emergency and Referral Hospital at 519‑432‑3300. They are open 24 hours a day, 365 days a year.
What are your hours of operation?
Saturday, 9am – 4pm
We are always open on long weekend Saturdays. Our clinic is closed on Statutory Holidays and Sunday only.
Request an appointment online!
We are happy to book an appointment for you. You can request an appointment online in minutes by clicking the button below. If this is an urgent situation, please call us directly at 519-649-0080.