Frequently Asked Questions
About Our Animal Hospital
Our veterinarians make every effort to stay current and skilled in many aspects of animal health. However, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. And specialty clinics and university-affiliated referral centres have specialized equipment to perform procedures that are not routinely undertaken by general practitioners.
Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.
We require dogs that are staying for the day to be vaccinated against rabies, distemper, adenovirus, parainfluenza, parvovirus, and we highly recommend Bordetella (kennel cough) as well.
During the procedure, a veterinary technician’s only role is to continually assess your pet’s heart and respiratory rate, blood pressure, and other vital signs to help prevent any anesthetic risk using our monitoring equipment.
We also provide appropriate pain medication during recovery and when they go home, making the procedure easier for them.
If your pet gets sick outside our normal hours, take your pet immediately to the London Regional Veterinary Emergency and Referral Hospital. They are open 24 hours a day, 365 days a year and can be reached by calling 519‑432‑3300.
There is often a lot going on at our hospital. Combine that with the unfamiliar surroundings and new animals, and any pet — even one that is well trained — might become uneasy or excited. We want you and your pet to have as pleasant an experience as possible every time you visit our hospital, so we ask all our clients to respect our policy.
We recommend that you include the cost of veterinary care in your annual expenses. However, we understand that this sometimes isn’t possible. If you contact us ahead of time, we can help you determine ways to keep costs down and stay within your budget. For instance, some preventive veterinary care can be spread out over several visits. Your veterinarian will work with you to come up with a cost-effective plan to keep your pet current on vaccinations and other necessary services.
We do accept major credit cards, as well as veterinary insurance plans, which can help cover many routine and emergency services.
Westmount Neighbourhood Pet Clinic
851 Wonderland Road South
London, Ontario N6K 4T2
North London Neighbourhood Pet Clinic
746 Waterloo Street
London, Ontario N6A 3W3
City of London
(Available during Clinic Hours)
Please call 519-649-0080 to schedule an appointment.
Saturday, 9am – 4pm
We are always open on long weekend Saturdays. Our clinic is closed on Statutory Holidays and Sunday only.